Shipping policy

SHIPPING POLICY

Effective July 25, 2026

Most of what we ship is heavy, fragile, or both. This policy covers how long we take to get an order out the door, what it costs, and who carries the risk while it's moving. If a date matters to you, ask us before you order.

Handling time

In stock: ships within 1–2 business days.
Not in stock: 3–10 business days.
Special order or factory direct: up to 3 weeks.

Handling time is how long before your order leaves us. Transit time is on top of that and depends on the service you select at checkout.

Stock levels on printheads and assemblies move quickly, and some parts come direct from the manufacturer. If you need a firm date, email customerservice@allprintheads.com with the part number and your deadline and we will confirm a real ship date before you pay.

Processing

Orders are processed Monday through Friday, excluding U.S. holidays. Orders placed on a weekend or holiday begin processing the next business day. If an order will take materially longer than quoted, we will contact you with the revised date and you may cancel for a full refund at that point. You may cancel any order at no cost before it ships — just email us with your order number.

Shipping cost

Shipping is calculated at checkout from UPS standard rates, based on the weight and dimensions of the item and your delivery address. Available services are shown before you pay.

Oversized items such as printers, cutters, and large assemblies may ship by freight. If your order requires freight and the rate cannot be calculated at checkout, we will contact you with a quote before charging anything beyond the item price.

Original outbound shipping charges are not refundable on returns, except where we made the error. See our Returns and Refunds Policy.

Tracking

You receive a tracking number by email as soon as your order ships. If tracking has not updated within two business days of that email, contact us and we will chase the carrier for you.

High-value shipments

Printheads and other high-value parts ship with declared value and signature required. Someone needs to be present to receive them.

If a signature-required delivery is refused or goes unclaimed and the carrier returns it to us, the order is treated as a change-of-mind return under our Returns and Refunds Policy — outbound shipping is not refunded and the restocking fee applies. Please make sure the delivery address is attended.

International orders

We ship worldwide. Duties, import taxes, and customs brokerage fees are not included in our shipping rates and are collected from you by the carrier on delivery. These are set by your country, not by us, and we cannot estimate them.

Customs can hold a shipment for reasons outside our control. We will provide any documentation you need to clear it, but we cannot influence release times. If an international shipment is refused or abandoned at customs, duties and return freight are your responsibility and are deducted from any refund.

Damage or loss in transit

We are responsible for your order until it reaches you. If a shipment is lost, stolen, or arrives damaged, we will replace it or refund it. You do not need to buy anything extra for this protection.

Report transit damage within 48 hours of delivery, with photographs of the outer packaging, the inner packaging, and the item — and keep all packaging until the claim closes. Report non-delivery within 15 days.

Printheads: do not install a printhead that arrives in damaged packaging. Photograph it and contact us first. Once a visibly damaged head is installed, transit damage and installation damage cannot be separated, and the claim will be denied.

Addresses and undeliverable packages

Please check your shipping address carefully at checkout — we ship to the address as entered. Address changes are only possible before an order ships, so email us immediately with your order number. Once a package is with the carrier we cannot redirect it. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment at your cost.

Questions

ALLPRINTHEADS LLC
1162 N Knollwood Cir, Anaheim, CA 92801, United States
customerservice@allprintheads.com · +1-657-208-2768

Not sure a part fits your machine? Ask us before you order.