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Printhead RMA claim

For a printhead that was installed and had an issue at installation. File a claim and our customer service team will review and respond with an RMA decision. No account required. If your printhead is unused, use our returns and exchanges portal instead.

Information request sheet

All fields are required. The more detail you provide, the faster we can decide your claim.

Required photos

Photos upload securely as you attach them. Wait for each to show Uploaded before submitting.

Before you submit - printhead return policy: The Printhead RMA is only for a printhead that was actually installed and had an issue at installation. If you simply want to return an unused printhead, use our returns and exchanges portal instead. Every returned printhead is inspected before approval; if approved, we issue store credit only - no refunds are given on printhead returns. Claims must be filed within 15 days of receipt and the head returned in original condition. Proper installation is the responsibility of the customer. Used consumables (dampers, filters, tubing, wipers, cappers) and items with ink cannot be returned.
Unused or non-printhead item? Start a return

Your claim is sent to customerservice@allprintheads.com and becomes a support ticket handled by our team.