PHONE US 1 800 616 0584 / FRANCE +33 7 88 15 35 69 - NEW OFFICE IN FRANCE WELCOMES CUSTOMERS LOCATED IN EUROPE
Shipping and Return/Refund Policy
Shipping Policy :
Products, when not in stock, have a handling time of 3-10 days. Please confirm with us before your purchase for an accurate ETA time.
What items are returnable?
All items can be returned within 15 days of receipt of your shipment in the original condition.
“Consumable” items like dampers, filters, tubings, wipers, cappers, if used or with ink, cannot be returned.
You accept responsibility for proper installation. If you are not sure how to install the print head or any other spare, contact a trained repair technician to do the installation.
All Print Heads provides a manufacturer warranty, which is valid only 15 days after the purchase. The printhead will only be replaced after the print head manufacturer evaluates the print head and confirms that there was no defect caused by fluids used, electrical surges, Improper Installation. Printhead warranty does not cover printheads that have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.All Print Headsdoes not take any responsibility for damages. The RMA report issued by the manufacturer is final and binding to all the parties. RMA claim should include full installation procedure followed, Fluids used, Nozzle tests, and other required information required. The RMA results take between 4-8 weeks after the parts are shipped to the facility. All shipping expenses for RMA will be cover by the customer.
What items are non-refundable?
Items on sale.
Printheads are not refundable and are susceptible to store credit only.
Are there any charges for return?
We would charge a 15% Restocking Fee on all products that are returned without a warranty issue or by mistakes made in when the order is placed.
Original shipping charges are non-refundable.
You are responsible for return shipping charges.
If an error was made and an item was wrongly sent, then the shipping charges will be cover.